Returns & Refunds Policy

Thanks for shopping at Inbox Group Online Store. Only purchases made directly from our online Store qualify for our Returns and Refunds Policy. If for any reason you are not completely satisfied with your purchase, please contact us as soon as possible so that we can resolve any problems.

We take great care to ensure our packaging is of high quality and suits the purpose of its intended use. We can send a sample to check on the size and quality of our packaging if you have placed a large order, before finalizing production.

To be eligible for a return, your item must be unused or in a condition deemed resaleable by Inbox Group. You have 30 days to return an item from the date you received it. Once we receive your item, we will notify you as to the status of your refund after inspection of the returned goods. We may ask you to provide a photograph to help us assess what the problem is and help us resolve the issue as fast as possible.

If your return is approved, we will initiate a refund to the original method of payment. If you receive a refund, the cost of the initial shipping will be deducted from your refund. To complete your refund, we require a receipt or proof of purchase. You will be responsible for paying your own shipping costs for returning your item/s. Return shipping costs are non-refundable.

We only replace items if they are defective or damaged. We do not give refunds if you have changed your mind or ordered the wrong item or size. If we have supplied the wrong product, we will arrange to have the correct product shipped to you and for the wrong product to be returned to us. Our returns policy is to be read in conjunction with our Terms & conditions.

We endeavor to make your online experience as easy as possible. We encourage our customers to choose your purchase carefully from the content on our website. We can always be contacted for further advice on our products by phoning 1300 97 88 55 or by email We will be glad to help you.